🔒 We use advanced technology to keep your account safe. Here's what you need to know.
Why We Have This Protection
- Fraud Prevention: We block automated attacks and fake accounts that try to abuse checkout and login systems
- Your Safety: This protects your personal information and payment data
- Fair Access: It ensures real customers get the best experience without interference from bots
- Balancing Act: While our system is sophisticated, it has limitations. Some regions with heavy bot activity are blocked by default, but real users can always request access
Normal Access
Most users access the site normally from home or mobile networks. No extra steps needed—just shop and checkout as usual.
VPN Users
If you're using a VPN (like ExpressVPN or NordVPN), we ask you to verify your identity with a 6-digit code sent to your email. This takes about 1 minute.
Datacenter IPs
Some shared server networks are blocked entirely because they're frequently used for attacks. If you see an access denied message, you may be on one of these networks.
Common Questions
Why is my country blocked?
Some countries have exceptionally high bot traffic. To protect our store from automated attacks and fraud, we block access from these regions by default. However, legitimate users can request whitelist access. Contact our support team with details about your account, and we'll review your request and get you access within 24 hours.
Are there other checkout options?
Certainly! We want your Oz Club experience to easy, safe and secure. If you are having trouble with the checkout the process due to datacenter or international checkout restrictions, we can process your payman through by mailed check or PayPal. Contact us.
I'm getting a code—what do I do?
Check your email for a 6-digit verification code. Enter it on the login screen within 15 minutes. If you don't see the email, check your spam folder or contact us for help.
I'm blocked but I'm a real customer
We're sorry! This sometimes happens if you're using a VPN, proxy, or shared network. Use the contact form below—our team can quickly review and restore access.
Can I use a VPN to shop?
Yes, but you'll need to verify with a code each time you log in. For a smoother experience, try accessing OzClub without a VPN.
Need Access? Request Whitelist
If you're blocked due to your location or IP, don't worry. We can whitelist legitimate users quickly. Contact our support team with your account details, and we'll review your request and restore access within 24 hours.
Request Whitelist Access